Working with us

We’re a friendly bunch of people, and we’re keen to get you those all-important results (indeed, as monthly services are ‘Pay as you Go’ )!  With that in mind, we’ve drafted a few General but Importnat Terms and Conditions (T’s & C’s) – that way we all know what to expect and we can ‘get on with it’.

We aren’t lawyers – so we’ve just used plain English. Not sure about something? Just ask us before hiring us!

Please also note that individual services have additional T’s and C’s so do look at those too.

General

1. Services are provided by BIOAPLICO Ltd (Company No. 11482303).

2. By working with us, you acknowledge that you have read, understood and agree to the T’s and C’s / descriptions of the individual services you’ve signed up for. We consider the information on these pages to constitute as part of our T’s and C’s. 

3. Our T’s and C’s can change at any point without notice.

4. We cannot guarantee sales or exposure for you (although we wish we could!)

5. We can cancel your contract with us at any time (if we feel it isn’t working).

Client (you)

6. You agree to be lovely and a joy to work with (we only want nice clients)!

7. You acknowledge that you know we’ll work our little paws off for you (even if it seems nothing is happening) and that you know we are experts at what we do.

8. You agree that you understand our way of working (our processes, our software, our low account management etc) and will follow it (see ‘Delivering your services’ or the individual service pages for more info).

9. For recurring services you can cancel your contract with us after the first month by giving us 14 days notice before the renewal date each month.

10. Unlike your typical marketing agency we aren’t responsible for your strategy, reputation or branding (unless you engage for our Professional services on this). Our marketing services are results-focused and low fee and do what they say on the tin (see our services page for more info). That being said, we are always happy to give a steer/advice.

11. If we aren’t able to start or complete your service(s) within the month period due to your actions (or lack thereof) those services are still chargeable (and it’s up to us if we move these services (if we can) into succeeding months.

12. We use the social management software to keep track of our work on your account, talk to you and to keep updated in real time. We ask that, where possible, you use email to chat with us  (if you have questions, doubts or suggestions).

13. We use WhatsApp as a quick and easy way to chat to you – please message in the group rather than messaging individuals (as it keeps everything in one place for everyone to see) Add us +447903437506.

14. To keep our focus on results rather than chatting first, we ask that if you want to talk to us on the phone that you request a call via WhatsApp or email. That way we can give you the time and attention you deserve.

Paying us

15. Invoices are payable via debit or credit card or PayPal at accounts@bioaplico.com

16. If an invoice is unpaid by the due date then we will put your services on hold until the balance is paid. This holding period will still be billed as usual (sorry!)

17. If a balance remains unpaid for 14 days or more then the contract will be terminated, and we are then not obliged to do any more work for you or to send over anything (even from past months) (sorry!).

18. You will have to cover the costs incurred by us to recover any overdue balance.

19. We class ‘not hearing from you’ as you being inactive on email approval for greater than 1 week. If you have a recurring service, this period is still chargeable. If we have a deposit and/or social media budget on file for you, you will forgo them. We will do this without notice (but will have no doubt chased you quite a bit before this point). If you wish to continue after this, you will be required to repay a deposit and/or social media budget. 

20. If we hold a deposit for you and you break our T’s & C’s then you forgo it.

Final boring bits

21. All content produced (including graphic design, written copy, photography and videography) remains our property.

22. We may use your branding, and any images, graphics or analytics relating you for our own use, including (but not limited to) press releases, social media, case studies and the Sanity websites.

23. We’ll add you to our client newsletter and general newsletter to keep you updated – you can unsubscribe at any time (but bear in mind that our client newsletter is how we keep you updated/talk to you).

It might also be worth checking out our tips for working with us .